{"id":1083,"date":"2026-07-09T12:39:12","date_gmt":"2026-07-09T12:39:12","guid":{"rendered":"https:\/\/www.uflowin.com\/?page_id=1083"},"modified":"2026-08-18T13:40:49","modified_gmt":"2026-08-18T13:40:49","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.uflowin.com\/ar\/faqs\/","title":{"rendered":"\u0623\u0633\u0626\u0644\u0629 \u0634\u0627\u0626\u0639\u0629"},"content":{"rendered":"
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Authorization, Authenticity & Document Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n \n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg> <\/div>\n <\/div>\n\n \n Is Uniflow Process an official authorized partner of Endress+Hauser? Are all your E+H instruments genuine factory originals?<\/span>\n\n \n <\/a>\n <\/div>\n\n
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Uniflow Process has been a strategic & officially authorized distributor of Endress+Hauser since 2010 in China. All instruments we supply are 100% brand-new factory-original units, no refurbished, counterfeit or parallel imported goods. Every device carries a unique factory serial number traceable on Endress+Hauser official W@M portal, fully synchronized with global headquarters technical standards.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg> <\/div>\n <\/div>\n\n \n Can you provide full official certification documents for tender & site inspection?<\/span>\n\n \n <\/a>\n <\/div>\n\n
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We supply complete supporting papers upon request: Annual E+H authorized distribution certificate, customs import declaration, factory test report, 3.1 material certificate, ATEX\/IECEx explosion-proof certificate, CNEX domestic explosion certification, metrology calibration certificate, and hygienic compliance papers for food\/pharma projects.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg> <\/div>\n <\/div>\n\n \n Do you supply spare parts & replacement sensors for discontinued E+H models?<\/span>\n\n \n <\/a>\n <\/div>\n\n
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We stock full-range genuine original spare parts including electrodes, antenna, lining, transmitters, probes and main boards for mainstream E+H series. For obsolete discontinued instruments, we provide official upgraded replacement model solutions with full parameter comparison reports.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Quotation, Stock & Order Terms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n \n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg> <\/div>\n <\/div>\n\n \n Can you provide free technical model selection based on my working condition parameters?<\/span>\n\n \n <\/a>\n <\/div>\n\n
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We offer one-to-one free engineering selection service. Kindly provide medium type, conductivity\/density, working temperature & pressure, pipe\/tank size, installation method, explosion protection class, output signal (4\u201320mA\/HART\/Modbus\/Profibus), foam\/dust\/corrosion conditions, and we will return a complete part number, measuring range and wetted material recommendation within working hours.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg> <\/div>\n <\/div>\n\n \n What E+H instrument models do you keep in spot inventory? How long is the lead time for customized items?<\/span>\n\n \n <\/a>\n <\/div>\n\n
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Full core product lines are kept in local stock: Electromagnetic\/Coriolis\/Vortex flowmeters, Radar\/Guided wave\/Ultrasonic level transmitters, pH\/DO\/turbidity water analyzers, pressure\/temperature transmitters, flow switches and system modules. Standard in-stock models can be shipped the same day upon payment. Custom flanges, anti-corrosion or explosion-proof special configurations are sourced directly from E+H factory with lead time 7\u201325 working days.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg> <\/div>\n <\/div>\n\n \n Is there a minimum order quantity? Can I buy single units or lab sample pieces?<\/span>\n\n \n <\/a>\n <\/div>\n\n
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No minimum order limit, single instrument orders are accepted. Small sample orders for laboratory test or pilot plant are supported with transparent price difference between sample and bulk project orders.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg> <\/div>\n <\/div>\n\n \n Can you offer full package quotation including brackets, thermowells, cables and control cabinets?<\/span>\n\n \n <\/a>\n <\/div>\n\n
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\u00a0We provide complete turnkey quotation packages covering E+H instruments plus matched installation accessories, chemical dosing skids, fluid system integration and automation components. Full BOM list, drawing attachments and itemized quotation sheets are supplied for EPC & general contracting projects.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg> <\/div>\n <\/div>\n\n \n Do you support worldwide export shipping? What\u2019s your RFQ response speed?<\/span>\n\n \n <\/a>\n <\/div>\n\n
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We support global door-to-door delivery for all industrial markets. Our sales team replies to all RFQ requests within 24 working hours, supported by mature cross-border supply chain and bulk spot inventory to shorten overall delivery cycle.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Installation, Commissioning & Communication Compatibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n \n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg> <\/div>\n <\/div>\n\n \n Why does radar level transmitter show unstable jumping readings or full-scale errors?<\/span>\n\n \n <\/a>\n <\/div>\n\n
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  1. Avoid mounting above tank feed ports, internal support beams or agitators to eliminate false echo interference;<\/li>
  2. Remove foam, steam or dust buildup by installing air purge flanges or extended antenna;<\/li>
  3. Keep vertical installation with sealed flanges and standard explosion cable glands for hazardous areas;<\/li>
  4. Run false echo suppression function via DeviceCare or SmartBlue APP to filter tank internal obstacles.<\/li><\/ol> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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    \n \n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg> <\/div>\n <\/div>\n\n \n My electromagnetic flowmeter shows empty pipe alarm Err01, how to fix it?<\/span>\n\n \n <\/a>\n <\/div>\n\n
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    1. Ensure the pipeline is fully filled with medium, install flowmeter at pipeline low points;<\/li>
    2. Clean scaling or air bubbles attached on measuring electrodes;<\/li>
    3. Confirm medium conductivity meets minimum 5\u03bcS\/cm requirement;<\/li>
    4. Enable empty pipe suppression function via parameter configuration, our team provides remote video guidance for setting adjustment.<\/li><\/ol> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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      Official free PC software: DeviceCare for full parameter configuration and fault log export; Mobile APP: SmartBlue via Bluetooth for on-site quick adjustment & self-diagnosis. We also supply handheld FieldXplorer communicators for wired commissioning and share complete software operation tutorials free of charge.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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      Standard 4\u201320mA+HART output is equipped for all units, optional digital protocols including Modbus RS485, Profibus PA, Foundation Fieldbus. All devices are fully compatible with Siemens, Rockwell, Hollysys, Supcon and other mainstream industrial control systems; we supply standard wiring diagrams and communication parameter templates.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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      \u00a0We arrange professional engineers for nationwide on-site service including installation guidance, zero-point calibration, loop testing, system joint debugging and operator training. For overseas or long-distance projects, one-on-one remote video commissioning support is available free of charge.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      Troubleshooting, Calibration & Long-term Maintenance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      \n \n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg> <\/div>\n <\/div>\n\n \n Radar level transmitter shows full-scale or fluctuating readings, what are common faults & solutions?<\/span>\n\n \n <\/a>\n <\/div>\n\n
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      1. Dismantle and clean antenna covered with water, scale or sundries;<\/li>
      2. Install air purge flange to eliminate interference from foam and steam inside tank;<\/li>
      3. Activate false echo suppression to filter disturbance from internal brackets and agitators;<\/li>
      4. Recalibrate probe length parameter if wrong value was set.<\/li><\/ol> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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        \n \n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg> <\/div>\n <\/div>\n\n \n pH analyzer fails calibration (Err25) or suffers continuous value drift, what solutions are available?<\/span>\n\n \n <\/a>\n <\/div>\n\n
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        1. Use original E+H standard buffer solution and stabilize medium temperature before calibration;<\/li>
        2. Replace damaged electrode membrane or exhausted internal electrolyte;<\/li>
        3. Clean electrode scaling with mild acid soft cloth;<\/li>
        4. Adjust automatic temperature compensation parameter and shorten routine calibration cycle.<\/li><\/ol> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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          We cooperate with CNAS accredited calibration laboratories to arrange instrument inspection and issue official metrology certificates. Factory internal calibration service with E+H official calibration report is also optional.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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          \n \n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg> <\/div>\n <\/div>\n\n \n What is the complete return & repair process for broken instruments?<\/span>\n\n \n <\/a>\n <\/div>\n\n
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          1. Submit device serial number & detailed fault description for repair quotation evaluation;<\/li>
          2. Complete medium contamination declaration and fully clean the wetted parts before shipment;<\/li>
          3. Send the unit to designated repair center for full inspection, original part replacement and re-calibration;<\/li>
          4. Return repaired equipment with official test report and extended corresponding warranty period.<\/li><\/ol> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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            \n \n\t\t\t\t\t\t\t\t\t\t<\/path><\/svg> <\/div>\n <\/div>\n\n \n What\u2019s the recommended routine maintenance cycle for E+H process instruments?<\/span>\n\n \n <\/a>\n <\/div>\n\n
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